Labour shortage in tobacco industry at the POS
The European tobacco industry is facing a significant challenge due to a labor shortage.
This shortage has affected traditional tobacconist shops that are usually family-owned and typically experience a flow of customers in the morning and afternoon, but in the middle of the day, these shops are almost empty.
"the European tobacco industry is currently facing a significant labor shortage"
"this shortage is due to several factors, including the aging workforce, declining interest in the industry, and regulatory changes that have made it difficult for businesses to find qualified workers."
“the labor shortage is expected to have a significant impact on the industry, particularly on small and medium-sized businesses, such as traditional tobacconist shops. These shops heavily rely on qualified staff to provide personalized services to customers, and the labor shortage could lead to reduced productivity, lower customer satisfaction, and ultimately, a decline in sales.”
Regarding the types of jobs most affected by the labor shortage, it is reported that both tobacco producers and tobacconists are facing difficulties in finding qualified workers. In the case of producers, this shortage has led to challenges in the cultivation, harvesting, and processing of tobacco crops, while for tobacconists, it has led to difficulties in providing quality service and maintaining customer satisfaction.
To address this challenge, the report suggests that the industry should identify the use of technology and automation, such as vending machines and terminals with a secure age verification. The use of smart vending machines and terminals for cigarettes and smoke-free products could significantly reduce the dependence on human labor and enhance the efficiency of these shops. The introduction of such technology would enable customers to make purchases quickly and easily.
Additionally, the use of smart vending machines and terminals with age verification could add a modern touch to traditional tobacconist shops. Furthermore, these solutions offer a range of payment options, making it easier for customers to complete their purchases. In the long term, the automation of selling could have a significant impact on the industry by providing a modern, convenient, and personalized shopping experience for customers. It could also allow businesses to expand their reach and increase sales by making their products more accessible to customers outside of regular business hours.
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