Benefits & Use Cases

• 24/7 direct sales & pickup—closer to the customer.
• Staff relief and cost efficiency through self-service.
• Tailored to assortment, capacity, and available space.

Customer Behavior & Trends

• Urbanization & 24/7 expectations.
• Digitalization & personalized experiences.
• Omnichannel in brick-and-mortar retail.
• Big Data & AI (privacy-compliant).
• Retail robotics & smartphone connectivity.

Functions

• Web-shop-like UX; dispensing in < 30 sec.
• Age verification via bank card/ID scan.
• Shopping cart & multi-item purchase.
• Digital payments, loyalty & vouchers.
• Web portal with API.
• Inventory & POS integration.
• Smart data, analytics, remote maintenance & cash-register integration.

Self-service & New Product Categories

• Heat-not-burn and alternative products require more flexible packs and processes (exchange, returns, maintenance, replacements).
• Classic machines are tuned to uniform 20-pack formats; TB24 handles diverse shapes and sizes.
• Not restricted by opening hours; ideal for HORECA and retail demand for automation plus analytics.

Company & Evolution

About 15 years ago, a group of innovators set out to bring traditional vending online. Today, we are one of the few European manufacturers (hardware & software) of large-scale retail robotics.

POS automation, digitalization, and self-service have reached mainstream retail. Our customers sell their own products 24/7 under their brand directly to consumers (B2C)—both at existing locations and alternative sites to increase presence and visibility.

Market & Growth

According to Polaris Market Research, the global cigarette vending machine market is expected to grow at a 5.2% CAGR.

Merchandise Handling & Systems

• Continuously adjustable lift-shelf system.
• Flexibly configurable, serially arranged chutes.
• A hybrid of both systems—depending on the assortment.

Software & Data

All solutions are powered by software: a front end (web-shop UI on screen) and a portal. This generates analytics-grade data not available from conventional machines, while consumers benefit from a modern digital UX and its possibilities.

Installation Advantages

• 24/7 operation—no opening-hour limits.
• Low vandalism risk (no direct access to goods/cash).
• Small portal width required.
• Cart function enables multi-item purchases.
• Built-in or free-standing setups—even away from the main site.
• Low operating costs and rapid return on investment (ROI).