TobaccoButler24
24/7 SALES & DISPENSING
A SERVICE POWERHOUSE FOR YOUR TOBACCO SHOP
TobaccoShop24 provides digital sales robotics to automate tobacconists, fuel stations, and general retail for 24/7 customer-proximate supply.
- Relieve staff: Self-service frees personnel for higher-value tasks instead of routine work—while offering customers greater flexibility and more service.
- Help counter labor shortages driven by declining sector interest, rising costs, and regulatory changes.
- Cost efficiency: Reduce staffing effort while increasing customer satisfaction.
- TobaccoButler24 is adapted to your assortment, capacity, and space and integrated into the storefront/portal.
- Convenient rear loading from the shop side of TobaccoButler24 (does not apply to the TobaccoButler24 Wall).
- The assortment can be adjusted at any time without technical assistance or rebuilds.
- Low operating costs and a rapid return on investment (ROI).
Shifts in customer behavior:
- URBANIZATION and the resulting demand for 24/7 availability.
- DIGITALIZATION—digital and personalized online experiences are gaining importance.
- CONSUMER BEHAVIOR—smartphones and e-commerce have made 24/7 the standard; availability should be as close to the customer as possible.
- OMNICHANNEL—digitalization increasingly permeates brick-and-mortar retail; digital natives expect it.
- BIG DATA & AI—use local customer data (privacy-compliant) to optimize offers and personalize the experience.
- TECHNIFICATION—retail robotics and smartphone connectivity bridge the gap between expectations and current shopping options.
- CONSOLIDATION & COST PRESSURE—decline in the number of tobacconists due to low profitability and succession issues.
User experience & operations:
- Transaction mirrors a web-shop checkout; product delivery in under 30 seconds; product descriptions and pricing.
- Age check via bank card or by scanning ID cards.
- Shopping cart: purchase multiple products in a single transaction.
- Digital payments: cards & wallets; combinable with loyalty and voucher systems.
- Web-based portal with API integration.
- Inventory management: stock control with data exchange.
- POS integration: exchange all stock and sales data, including price management.
- Smart data & retention: data generation with every purchase (digital & physical).
- Analytics & integrations: remote maintenance, sales/transaction logs, behavior analytics (to optimize the product portfolio), and cash-register integration.
Value & benefits
Relieve staff & boost service
Self-service frees personnel for higher-value tasks instead of routine work—while giving customers greater flexibility and better service.
Counter labor shortages & cost pressure
Helps tackle declining interest in the sector, rising costs, and regulatory changes—enabling efficient operations with limited resources.
Fast ROI & flexible integration
Tailored to your assortment, capacity, and space; portal-integrated with rear loading from inside (Wall variant excluded).
Low operating costs and a rapid return on investment—assortment changes without tech support or rebuilds.
Assortment, capacity & integration
Product variety & flexibility
Sell nearly any size and shape: cigarettes, cartons, nicotine pouches, vapes, e-cigarettes, loose tobacco—as well as technical items like heaters and batteries.
High variety & capacity
XXL capacity—many times that of classic vending machines (up to ~1,000 SKUs).
Up to 10,000 items; assortment changes in just minutes.
Tailor-made & seamless integration
Integrated into the storefront/portal; rear loading from within the premises.
Built for today—expandable for tomorrow.
Key features
User interface
Web-shop-like UX with clear product display and fast flow—mobile expansion planned.
Digital payment & identification
Card payments incl. PIN, Apple/Google Pay; age verification via bank card or ID scan; optional customer data entry.
CI & design
Colors, logos, categories, and ad spaces customizable—editable directly by the shop.
Portal & data exchange
Online portal with inventory and movement data, sales reports; integration with ERP/inventory and POS via API/transfer tool.
Products
Our modular systems for sales, storage, and dispensing—flexible, digital, and seamlessly integrated.
Additional context
Self-service technology is designed to close the emerging technical gap and meet new customer behavior heading towards a smokeless future.
- Heat-not-burn: products in differing packs (form, size, volume, weight).
- Alternative tobacco products require added processes: selling, dispensing, exchange/returns, maintenance, and replacement handling.
- Classic cigarette machines are optimized for uniform 20-pack sizes—most vendors’ mechanisms are tuned specifically for that format.
- Unlike walk-in and grab-and-go concepts, this technology isn’t limited by opening hours.
- HORECA and retail are seeing strong growth in self-service and automation paired with transaction, inventory and customer analytics software.
Customer behavior & trends
- Urbanization & 24/7 expectations.
- Digitalization & personalized experiences.
- Smartphones and e-commerce set 24/7 as the standard; availability should be as close to the customer as possible.
- Omnichannel is increasingly shaping brick-and-mortar retail.
- Big Data & AI (privacy-compliant) to optimize offers and personalize experiences.
- Technification—retail robotics and smartphone connectivity bridge expectation gaps.
- Consolidation & cost pressure—decline in tobacconists due to profitability and succession issues.
User Experience & operations
- Web-shop-like checkout; product dispensing in under 30 seconds; product descriptions and price display.
- Age check via bank card or ID scan.
- Shopping cart for multi-item purchases.
- Digital payments; integrate loyalty and voucher systems.
- Web-based portal with API.
- Inventory management with data exchange.
- POS interface for stock, sales and price management.
- Smart data & retention—data generated for every purchase (digital & physical).
- Analytics & integrations—remote service, sales/transaction journals, behavior analytics, cash register integration.
TB24 Terminal
Customer interaction – selection, payment, and pickup
Integration & Digital User Experience (UX)
Integration into the tobacconist’s storefront
Shopping like a web shop & digital payment (digital UX)
Direct connectivity
to TB24 Tube or TB24 Shelf system
direct connection or via conveyor system
Advertising & design
Both the screen and storefront areas can be used for advertising
TB24 Shelf
Modular & semi-automatic shelving system
Modular and flexible
Modular, continuously adjustable lift-shelf system for goods that don’t fit in tubes/chutes.
High product variety
Enables (almost) all products in all sizes and formats (up to 250 mm, 1 kg) – assortment changes in a few steps
High capacity
1,000+ different products
10,000 units capacity
(reference values depending on size)
TB24 Tube
Efficient and compact tube system
Sales
Compact device with dispensing chutes tailored to the assortment
can be changed at any time (assortment change)
Modular & integration
Modularly expandable (arranged in series)
In combination with a TB24 Terminal (integrated into the tobacconist’s storefront)
Rear loading (from inside the shop)
Connectivity
combines self-service and direct sales in a compact, fully integrated system.
TB24 Wall
Digital & compact tobacco dispenser – modularly expandable
Sales
Compact device with dispensing chutes tailored to the assortment (adjustable at any time), adaptable to products
Modular & integration
Modularly expandable (arranged in series)
Design & digital interaction
Shopping like a web shop
on a 24" screen & digital payment
Design language as a brand ambassador
About Us
15 years of “Instant Convenience” & self-service retail tech
15 years of “Instant Convenience” & self-service retail tech
Development, production and data management 100% in Europe
Tailor-made industry solutions
Hardware & software as one
Products
TobaccoShop24 GmbH
Kaiserstraße 63, 1070 Vienna
Interested?
Fill out the form and our team will contact you shortly to discuss a tailored solution for you