TobaccoShop24 – Digital Sales Robotics for Tobacconists, Gas Stations & Retail (24/7)

Automated 24/7 availability close to the customer: self-service relieves staff, reduces costs, and increases customer satisfaction.

Individually integrated into your storefront, rear loading from inside, flexible assortment changes without rebuilds, and fast ROI; API-based data exchange with ERP/inventory and POS.

Benefits & Use Cases

24/7 direct sales & pickup—closer to the customer.
Staff relief and cost efficiency through self-service.
Tailored to assortment, capacity, and available space.

Customer Behavior & Trends

Urbanization & 24/7 expectations.
Digitalization & personalized experiences.
Omnichannel in brick-and-mortar retail.
Big Data & AI (privacy-compliant).
Retail robotics & smartphone connectivity.

Functions

Web-shop-like UX; dispensing in < 30 sec.
Age verification via bank card/ID scan.
Shopping cart & multi-item purchase.
Digital payments, loyalty & vouchers.
Web portal with API.
Inventory & POS integration.
Smart data, analytics, remote maintenance & cash-register integration.

Self-service & New Product Categories

Heat-not-burn and alternative products require more flexible packs and processes (exchange, returns, maintenance, replacements).
Classic machines are tuned to uniform 20-pack formats; TB24 handles diverse shapes and sizes.
Not restricted by opening hours; ideal for HORECA and retail demand for automation plus analytics.

Company & Evolution

About 15 years ago, a group of innovators set out to bring traditional vending online. Today, we are one of the few European manufacturers (hardware & software) of large-scale retail robotics.

POS automation, digitalization, and self-service have reached mainstream retail. Our customers sell their own products 24/7 under their brand directly to consumers (B2C)—both at existing locations and alternative sites to increase presence and visibility.

Market & Growth

According to Polaris Market Research, the global cigarette vending machine market is expected to grow at a 5.2% CAGR.

Merchandise Handling & Systems

Continuously adjustable lift-shelf system.
Flexibly configurable, serially arranged chutes.
A hybrid of both systems—depending on the assortment.

Software & Data

All solutions are powered by software: a front end (web-shop UI on screen) and a portal. This generates analytics-grade data not available from conventional machines, while consumers benefit from a modern digital UX and its possibilities.

Installation Advantages

24/7 operation—no opening-hour limits.
Low vandalism risk (no direct access to goods/cash).
Small portal width required.
Cart function enables multi-item purchases.
Built-in or free-standing setups—even away from the main site.
Low operating costs and rapid return on investment (ROI).

Imprint

Pursuant to Section 24(3) of the Austrian Media Act

Media owner and publisher

TobaccoShop 24 GmbH

Kaiserstraße 63, 1070 Wien

VAT ID:ATU74869403

Company register number:FN 514673 y

Phone:+43 1 239 95 110

Email:info@tobaccobutler24.com

IBAN:AT78 5300 0037 5591 0898

BIC:HYPNATWWXXX

Disclosure

Pursuant to Section 25(4) of the Austrian Media Act

The website www.tobaccobutler24.com is the online presence of TobaccoShop24 GmbH and provides information about its services and products.

Editorial

The content of this website is provided by TobaccoShop24 GmbH. If you encounter outdated and/or incorrect pages, please contact us via the contact form in the menu.

Copyright

Layout and design, as well as logos, photos, etc., are protected by copyright. The same applies to the textual content. Reuse and reproduction are permitted only for private purposes. No changes may be made. Public use is permitted only with our written consent and with a reference to the source.

Liability

We make every effort to research all published content as thoroughly as possible and to keep it up to date. Nevertheless, we cannot guarantee the complete accuracy of the content. All information is provided without warranty. Liability for damages resulting from the use of the retrieved information and services is excluded.

References and links to external websites

For the sake of user-friendliness, we link only to external websites that we have previously checked for trustworthiness. At the time of linking, the respective pages were free of illegal content. Since illegal content may appear in subdirectories or due to later updates, TobaccoShop24 GmbH disclaims responsibility for the content of all linked websites that are outside its sphere of responsibility. Liability for erroneous, illegal, or incomplete content—especially for damages resulting from its use—rests solely with the provider of the linked website, not with TobaccoShop24 GmbH.